I forgot my password. Can I open a new Dox account?
No. In protection of the game’s integrity, and players’ account security; you are only permitted one account.
I forgot my password. How do I get a new one?
We have a feature to help players who have forgotten their password. With the software (not the website) open.
We are here to help!
We do ask that you contact us using the email address registered on your account.
I forgot my ID. Can I open a new Dox Account?
No. In protection of the game’s integrity, and players’ account security; you are only permitted one account.
What do I do if I have forgotten my ID?
This is very common and it is no problem at all. You will be unable to create a new account, so you simply have to retrieve your existing Dox ID. We are willing to assist you.
I cannot connect to your server, what should I do?
First, turn off all of your computer and network equipment, then restart it and try to log-in again.
If this fails, check the date on your computer’s calendar to ensure the current date and year is set properly.
Next, if you have a firewall or similar software (i.e. proxy or websense filter) installed, check it is configured correctly to allow the software to access the Internet.
If the above fails, please provide us with the exact error message you are receiving and let us know what firewall or security software is installed on your computer.
I continue to disconnect while playing. Please help!
If your connection is only poor for our software or has been a long-term connection issue it is possible it is revealing a connection stability issue that will not manifest itself on most other Internet sites and applications. We are willing to assist you in trying to isolate and resolve this issue and will require some information about your system and connection.
How does your shuffle work? How do I know that it is fair?
We deal the cards in a fair and honest manner. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. The software that shuffles and deals the cards cannot control who wins or loses; it just deals the cards and the rest is up to the players in the game. Our software produces a shuffle that is completely random, which favors no player over any other. The methods we use ensure complete randomization of the cards, and complete unpredictability of the cards to come.
Mission statement
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience for all of our players.
Most players play for fun and entertainment, but we recognize that a small percentage of players will:
1. Attempt to play when they’re underage, or
2. Allow playing games to control them and affect their lives.
Age verification
Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.
What we do
When a player creates an account with us, we collect their name, address, and birth date to confirm that the player is at least 18 years old.
We do not target underage players with our marketing and advertising.
Account Information
We perform standard validation checks for the protection of our customers, We may request your identification when conducting these checks.
DoxPoker only allows one account per person and these details are stored and verified in our database daily.
Subsequent accounts opened under the same IP address that are considered related to any existing account may be closed immediately The redemptions will only be made for the same account from which the funds were originated. The withdrawals will only be paid to the bank account of the account holder Doxpoker. No amount will be credited to third-party accounts.
How can I make a player to player transfer from my account?
No. In protection of the game’s integrity, and players’ account security.
I have a question. What do I do now?
You are always welcome to contact us via our Contact Support feature,
We are here to help!
We do ask that you contact us using the email address registered on your account.
This enables us to review your account history, check for any problems relating to your account.
We are here to help!